Ace Homecare, Care4All and NAViGO Extra will be uniting to form a new registered charity
Nurtrio will provide a range of social care services within the local community and be a
subsidiary of mental health services provider NAViGO.
What services do you provide?
Our key services include a Meals on Wheels delivery service, a Personal Assistant Support service and a Supported Living service. We also offer a Payroll service. For details on all of these please see the individual services on our website.
Do you charge for your services?
Yes, we have various charges depending on which service you require. Please speak to a member of staff directly for the service you require and they will be able to give you further details.
How do we access your services?
Please contact us directly and we will tell you how you can access our services, some services you can receive from us directly and some you have to go through your care practitioner or social worker.
Do I need a referral?
Not for all of our services. Our Supported Living Service does require a referral.
Do I need to be in receipt of a Direct Payment to access services?
No, a Direct Payment or Personal Budget can be used to purchase our services, however you do not need to be in receipt of these payments to do so.
Is there a particular age range you support?
We mainly support people from 16 years of age and older, however please contact us if you require support for under 16’s.
How do I find out about working for Care4all?
Can I volunteer at Care4all?
Yes, we welcome volunteers, as with our staff, volunteers will go through our Disclosure and Barring Service
What Client group do you support?
Our main clients are older people, people with physical and learning disabilities and people with mental health problems.
Do you provide domiciliary care?
No, currently we do not provide domiciliary care, however please contact us as we may be able to support with finding an appropriate provider through our partnership working.
Do you provide respite support?
Yes, we provide respite support for individual people, their families and carers in a place of your choosing.
Quite an unusual name isn’t it. How on earth did we come up with that!
Well, working alongside staff we discussed all of the things that they thought were an
important part of their job and what they loved about working for, what is now Nurtrio.
And a central theme was ‘nurture’ – encompassing compassion, care and community.
The coming together of the three organisations is symbolised by ‘trio’ but it also signifies
the wider service offer we now provide to individuals with mental health conditions, older
people and those with learning disabilities and complex needs.
That may explain the name, but how do you say it? Well it’s ‘Nur’ and ‘trio’.
Why was a merger between Ace Homecare, Care4All and NAViGO Extra considered?
The last couple of years have created some challenging times for both local people and
care providers and there is a need to work more efficiently to ensure we are better placed
and more resilient to deal with any future challenges than we would be alone.
What are the benefits?
We carefully considered the potential immediate and longer-term advantages as well as
the disadvantages of merging.
In a difficult climate for health and social care providers, we will be able to support more
local people, make efficiency savings and provide more assistance for people to find work
and training opportunities. As well as retain and enhance existing services.
Nurtrio will be a subsidiary of NAViGO – who are NAViGO?
NAViGO is an award-winning social enterprise providing mental health services to the NHS
Offering a range of mental health services including acute patient and community
facilities, NAViGO also provide specialist support such as older persons’ in-patient
services, rehabilitation and an outstanding specialist eating disorder facility.
Named one of the top 100 not-for-profit organisations to work for by The Sunday Times,
NAViGO have also developed income-generating businesses that provide training,
education and employment opportunities including Grimsby Garden Centre and two
When will the merger take place?
Nurtrio will officially replace Ace Homecare, Care4All and NAViGO Extra from April 2022.
What will happen to the service I receive?
As an existing service user, you will continue to receive the same service from the same
team of support staff.
Projects and services that any of the organisations provide or are committed to will still
take place and continue to operate including Meals on Wheels.
There’s a new name, will there be a new brand?
Yes – we have a lovely new logo which you’ll start to see pop up on things from leaflets to
our vans replacing the old Ace Homecare, Care4All and NAViGO Extra logos.
It may take some time for us to adapt everything from using three logos to our new one so
please bear with us.
Uniforms and ID badges
All Nurtrio staff members will wear an ID card with their name, photo and Nurtrio branding
Your support worker may also be wearing a uniform with the Nurtrio logo on it.
Please remember, if you’re unsure about whether the person you’re dealing with is a
genuine Nurtrio employee, do not let them into your home and call us on 01472 472105 to
check their identity. Any genuine Nurtrio employee will not mind you doing this.
What if I have questions or concerns?
If you have any questions or concerns, please contact us